Return Policy

1. General Information

We will gladly accept the return of unworn items made within 30 days of the purchase date from babesandbands.com. Any returns after this period will not be accepted, except for orders that qualify for our holiday return policy.  The start date of holiday returns/exchanges is November 1st. If you place your order on or after this date, your purchase is eligible for return/exchange until January 15th. Items must remain unwashed and unworn with the original tags attached to be eligible for a return or exchange.  

Once a return is initiated online, you have 30 days to send it back using the provided pre-paid label. Original shipping costs (and duties, if applicable) are non-refundable. 

  • A $10 return label fee will apply to all returns. The original shipping costs are also non-refundable.

  • Exchanges for a different colour/size in the same style are free (as long as your size/colour is in stock)

  • Items must be packaged securely in either the original package or a new secure mailer to ensure they are not damaged in transit. 

  • Refunds can be issued for store credit or to the original form of payment. Orders placed with store credit can only be refunded in-store credit.

  • If your item is damaged, please email  hello@babesandbands.com

  • All returns are subject to inspection upon arrival at the warehouse. Please be sure to inform us of any anomalies with the item received to avoid unnecessary chargebacks when applicable.

  • We are only able to accept returns/exchanges for items purchased online from babesandbands.com. Items purchased from retailers need to be returned to the original retailer. 

  • If you would like to exchange your item for a different style all together, please process a return. You will receive an instant gift code that you can use on anything still available on our site. If you do not use your gift code, you will be refunded once your return is delivered. The return label fee of $10 will apply.

If you purchased a sale item and would like to make an exchange, we cannot apply the sale price to the new item if it is not still on sale. Likewise, if you purchased something on sale and want to exchange it for a different size that is currently out of stock, we are unable to apply the sale price to the item for future restocks.

Items not eligible for return/exchange:

  • Final Sale items are not eligible

  • If you received a gift, you can return it for a gift code. Gifts are not eligible for exchanges at this time. Please note, a return label fee of $10 applies.

Questions
If you have any questions about the return or refund for your order, please contact us through our contact us page or email us at hello@babesandbands.com. 

Last Updated: Jan 3, 2021